Customer and company rights and responsibilities

Customer and company rights and responsibilities
You are entitled to clear service, price, fee, agency-role, supplier and contractual information before a commitment, correction of errors, transaction documents and privacy and complaint rights. An enquiry is not consent to purchase or marketing.
Provide accurate information, review communicated travel requirements and obtain authority before providing another person's data. This does not shift responsibility for the company's errors or remove its required checks.
The agency operates within its licence. An enquiry alone guarantees neither service availability, a visa nor an authority's decision. A separate offer identifies the provider and each party's responsibilities; describing the agency as an intermediary does not remove a statutory duty. These policies contain no blanket exemption for company fault or mandatory waiver of statutory rights.

Privacy requests and complaints go to support@7starsss.com; enquiries go through WhatsApp +966501234818. Customer service is available 24/7 under management supervision, with continuity of coverage when the responsible person is absent. Rights, obligations and records relating to prior transactions are preserved.